Find simple answers to common questions
At JumboPrint, every order is made to order. Because our products are custom, the process is a little different from a standard online store. Below you’ll find answers to the most common questions about quotes, artwork, payment, production, shipping, and after-sales support. Clear FAQ content helps customers understand how your store works before they place an order.
You can send common image files for review. The best format depends on the product, but print-ready, high-quality files are always preferred.
High-resolution files are important for good print quality. Printful recommends using print files prepared at about 300 DPI for crisp results, and Photowall notes that for wall murals the image should be large enough for the final printed dimensions.
Yes. We can review your files and advise whether the image is suitable for the requested size and product.
If your file resolution is too low for the final dimensions, we’ll let you know before production. Low-resolution files can lead to blurry prints or quality issues.
Yes. Many JumboPrint products can be made in custom sizes, depending on the product type and production method.
Yes. Custom wallpaper and wall mural orders can be produced based on your wall dimensions. Competitor guidance in this category also commonly asks customers to upload artwork, enter measurements, and choose a material.
Yes. If you’re unsure which format or material fits your project, we can recommend an option based on the space, artwork, and intended use.
Production starts after the final order details are approved and payment has been received.
Production time depends on the product, file readiness, order size, and finishing requirements. Estimated timing is confirmed individually with your quote or order confirmation.
Yes. If the artwork needs correction, resizing, or confirmation before printing, this may affect the final production timeline.
Delivery & Shipping
We offer worldwide delivery with courier and parcel locker options, depending on your location, order size, and product type. Each shipment is matched to the most suitable delivery method to help ensure safe handling, reliable transit, and convenient delivery.
Yes. We offer worldwide delivery for custom orders.
Depending on destination, parcel size, and product type, delivery may be made by courier or to a parcel locker where available.
Shipping times vary by destination, product type, and carrier. Estimated delivery timing is confirmed individually as part of your order.
Tracking information is provided when available through the selected carrier.
Yes. International deliveries can be affected by customs clearance and local carrier handling times. Cross-border delivery timing often varies for these reasons.